Equipment Service Management
Slingshot is the service workflow tool built for outdoor power equipment dealerships. Track tickets from drop-off to pickup, send digital estimates, and schedule with Google Calendar.
Demo dealer pre-loaded with realistic service data
9
Ticket Statuses
3
Staff Roles
1-Click
Estimate Approval
2-Way
Calendar Sync
Everything your service department needs to manage work orders, communicate with customers, and stay organized.
Track every job from drop-off through triage, repair, and pickup. Nine clear statuses so nothing falls through the cracks.
Build estimates with parts and labor, then send a secure approval link. Customers approve or decline each line item with a signature.
Schedule pickups and deliveries that sync to your Google Calendar. Color-coded blocks so your team knows what's coming.
Public intake form where customers enter their info, describe the problem, upload photos, and sign authorization. No login needed.
Add internal notes to any ticket. Every status change and action is logged automatically so you always have a paper trail.
Big touch targets, clear status lists, dark industrial theme. Built for techs who are working on equipment, not sitting at a desk.
A straightforward workflow from the moment equipment arrives to the moment it leaves.
Customer fills out the intake form with equipment details and problem description.
Service writer inspects, builds an estimate, and sends it to the customer for approval.
Technician works the ticket, adds notes, and moves it through status stages.
Schedule a pickup through Google Calendar and close the ticket when it's done.
Admin, Service Writer, and Technician roles. Everyone sees exactly what they need.
Track non-customer work like cleaning, loading, and counter help alongside regular jobs.
One-time approval links expire after 7 days. Customers sign with their name.
Each dealership gets isolated data. No cross-dealer leakage, ever.
Every status change, note, and action is logged with timestamps and who did it.
Designed to pair with your Primus database for payroll and time tracking.